Care

THING IN ITSELF pieces are handcrafted and require delicate handling. All products are made from 925 sterling sliver and/or 18k gold-plated sterling silver unless otherwise stated. These precious pieces age beautifully with proper care.

To preserve your jewellery’s condition, please refer to the following care instructions:

  • Keep it away from water, perfume and cosmetics.
  • Avoid contact with chemical and abrasive products.
  • Use a soft cloth to clean it.
  • Sterling silver naturally can oxidise over time. The chemical reaction can be removed with a jewellery polishing cloth.
  • Store it in its dust bag or a box to protect it from impact and friction.

THING IN ITSELF jewellery are handcrafted in Italy. Metals are nickel-, cadmium-, and lead-free.

Payment

We currently only accept payments using Mastercard, VISA, American Express, JBC, Discover and Alipay. The full cost of the order will be charged as soon as it is placed.

USD currencies are for display purposes only and are approximately calculated based on exchange rates that are updated daily. All prices quoted on this website are accurate at the time of publication.

Credit cards will be charged in SGD (Singapore Dollars). The final amount on credit cards may vary based on the fluctuations of currency and of the bank commissions. We kindly suggests customers to contact their bank and be advised about the value of the prices’ conversion and about the bank commissions related to the transaction.

All information shared with thing-in-itself.com when placing an order is confidential. We use secure systems in order to ensure that details pertaining to your accounts remain private.

For more assistance with Payments, please contact customercare@thing-in-itself.com

Shipping

THING IN ITSELF ships to over 30 countries. All international deliveries are shipped via DHL Express and require a signature upon delivery.

 

Shipping Rates and Delivery Lead Time

European Union
Express: Approx. $25.00
3-5 working days from dispatch of order

Europe:
Iceland, Monaco, Norway
Express: Approx. $25.00
3-5 working days from dispatch of order

United Kingdom
Express: Approx. $25.00
3-5 working days from dispatch of order

USA and Canada
Express: Approx. $25.00
3-5 working days from dispatch of order

Australia and New Zealand
Express: Approx. $20.00
3-5 working days from dispatch of order

Asia:
China, Hong Kong, Japan, Macau, South Korea, Taiwan
Express: Approx. $20.00
3-5 working days from dispatch of order

South East Asia:
Indonesia, Malaysia, Philippines, Thailand, Vietnam
Express: Approx. $18.00
2-4 working days from dispatch of order

International:
Iceland, Israel, South Africa, Turkey, United Arab Emirates
Express: Approx. $35.00
3-5 working days from dispatch of order

Singapore
Local Courier: Free
2 working days from dispatch of order
Self-collection is available via THING IN ITSELF showroom.
Kindly leave a message during checkout and our customer care will contact you accordingly.
To make an appointment for private viewing at THING IN ITSELF showroom, kindly contact info@thing-in-itself.com.

Items that are already available will be dispatched within 48 working hours following order completion. Orders received on Saturday, Sunday or Holiday will be processed the following business day. Please note that processing time may be longer during sales or promotional periods.

 

Tracking and Insurance
To put your mind at ease, we provide all packages with a tracking number. Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. You may follow the link in the email to check the estimated arrival of your order.

We insure each order during the time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by THING IN ITSELF.

 

Taxes and Duties
Orders will be shipped DDU (Delivery Duties Unpaid) which means they may be subjected to custom fees, import fees and taxes. These are the sole responsibility of the recipient and will not be reimbursed by THING IN ITSELF. Unfortunately, we are unable to advise the amount this may be, as customs policies and import duties vary widely from country to country. We suggest that you contact your local customs office for additional information. Please note — we cannot undervalue orders, or mark them as a gift.

 

Important Information
At delivery time, customers are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same.

In the event that the customer decides not to accept his/her order for any reason after shipment, both return shipping fees and import fees will be his/her responsibility and duly deducted from his/her refund.

Returns

THING IN ITSELF pieces are handmade. As with all natural, handmade materials, slight variation in the finish and colour is possible and not considered a defect. Such variations are inherent in the manufacturing of handmade products.

We currently do not offer returns or exchanges unless there has been a fault on our behalf. If your delivery is not identical to your order (i.e. wrong product) due to our oversight, please contact customercare@thing-in-itself.com.

Registration

In order to use some features of thing-in-itself.com, you will be asked to register an account. By registering, you agree to submit correct and accurate information. We strongly urge you to create a safe and unique password. This account, with the information given, can be used by the user to easily place orders, manage his/her information and gain access to useful tools on thing-in-itself.com.

The information given will not be sent to any third parties without permission from you and will only be used for internal research unless otherwise stated. Should any of your registration information change, please notify us immediately at customercare@thing-in-itself.com. We may change registration requirements from time to time.

In a case where information is accessed by a third party not due to negligence on our part – thing-in-itself.com will not be held responsible.

Liability

Every care has been taken in the preparation of the content of thing-in-itself.com to ensure that the items and terms are described accurately. There may, however, from time to time be technical inaccuracies and/or typographical errors. There may be slight variations from time to time in style or colour reproduction or in text descriptions. As the actual colours you will see will depend on your monitor, we are unable to promise or guarantee that your monitor’s display of any colour will actually reflect the colour of the product delivered to you. To the extent permitted by law, we shall not be liable for any claims either direct or in terms of consequential loss relating to the accuracy of the information contained in any of the sections of thing-in-itself.com, whether this arises from breach of duty, breach of contract, negligence or any other way.

Thing-in-itself.com will not be held responsible for any harm, damage or death caused by any service directly or indirectly provided by thing-in-itself.com or that is caused directly or indirectly by THING IN ITSELF products, materials or personnel.

THING IN ITSELF products are not suitable for children under five (5) years. The products contain small parts.